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At Cyclepointhire, we stand behind our work and are committed to your satisfaction. We take pride in delivering high-quality sewing and repair services, and we want you to be completely happy with the results.
Before returning any completed work to you, we conduct a thorough quality inspection to ensure that all alterations and repairs meet our high standards. However, we understand that sometimes adjustments may be needed.
We strongly recommend that you inspect your garments carefully at the time of pickup, before leaving our location. This allows us to address any concerns immediately while the work is fresh in our minds and your items are still in our care.
If you notice any issues during pickup, please bring them to our attention right away. We will work with you to resolve the matter promptly.
If you are not satisfied with the work performed, we offer the following options:
To ensure we can address any issues effectively, please report concerns within the following timeframes:
Refunds are considered on a case-by-case basis and are available in the following circumstances:
Refunds will be processed using the same method of payment used for the original transaction. Processing may take 5-10 business days.
Please note that refunds may not be available in the following situations:
While we take every precaution to care for your garments, we understand that accidents can happen. Our liability for damaged or lost items is limited to the cost of the service provided, as outlined in our Terms of Use. We recommend that valuable or irreplaceable items be disclosed at the time of service, and we will discuss appropriate care measures.
Items that are not picked up within 90 days of completion notification may be considered abandoned. We will make reasonable efforts to contact you before taking any action. After 90 days, we reserve the right to dispose of unclaimed items.
To request a revision, adjustment, or refund, please contact us:
When contacting us, please provide:
If you are not satisfied with our resolution of your concern, we are committed to working with you to find a fair solution. We encourage open communication and will make every effort to address your concerns in good faith.
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after any changes indicates your acceptance of the updated policy.
If you have questions about this Return Policy or need to discuss a return or refund, please contact us:
